Condominiums, Co-ops & Townhouses-Insurance Issues and Solutions
Approval: Pennsylvania #107749  3 Credits
This course provides an in-depth discussion on the unique issues and insurance solutions for owners of condominiums, co-ops and townhouses. Review of the governing documents provides the agent with the basis of providing a comprehensive insurance package for these clients. Coverage options will be reviewed utilizing both the ISO and MSO coverage forms as well as endorsements needed to customize the cooperative living account. Claims scenarios as well as settlement options will be discussed.

Crisis Management & Disaster Planning for the Personal Lines Account
Approval: Pennsylvania #111044  3 Credits
Advanced personal lines course which provides the participant with the knowledge to assist their personal lines clients with risk management techniques, as well as, possible insurance solutions to catastrophic events. Focus will be on discussing and defining “what is a crisis?” and the importance of developing a plan to eliminate, reduce, or minimize the negative financial impact of such an event. Discussion will include the use of coverage forms and endorsements options available to enable the agent to provide the necessary protections for their clients.

Errors & Omissions Identification & Prevention for Personal Lines
Approval: Pennsylvania #108546  3 Credits
Advanced seminar which provides a discussion on Errors & Omissions for Personal Lines. Focus will be on prevention and procedures to minimize, reduce or eliminate errors and omissions claims. Discussion will include examining the tools and software options available in automated systems and providing techniques and possible solutions to challenges of E&O prevention. Actual claim scenarios will be reviewed and discussed.

High Profile, High Values-Working with the V.I.P. Account
Approval: Pennsylvania #108102  3 Credits
Advanced Personal Lines course, which explores the unique issues of writing high profile and high valued accounts. Discussion will include the risk management and underwriting issues that are important to these types of accounts. Participants will explore the potential coverage options available through standard, non-standard forms, package programs and mono-line coverages available in order to provide a comprehensive insurance program. Claims issues and management will also be discussed.

Homeowner Coverage
Approval: Pennsylvania #107948  3 Credits
Advanced Seminar which reviews the homeowner coverage forms but will focus on the HO3 Special Form. Attendees will learn to use the risk management process to identify and treat insurable loss exposures for the client. Review of the coverage form will provide the attendees with an in-depth understanding of homeowner coverage forms as well as use of endorsements commonly used to tailor coverage.

Just Having Fun - Specialty Coverages
Approval: Pennsylvania #0502036 3 Hours 3 Credits
Advanced course which discusses the recreational and specialty personal lines products and their uses. Topics will include identifying the types of recreational equipment and vehicles owned, used and rented by clients and their unique exposures to loss. Discussion will include where some coverage may be included through homeowners and/or automobile policies as well as the gaps & exclusions unique to specialty coverages. Focus will be on underwriting and providing coverage through the various standard and specialty markets available as well as unique features of these types of products.

Keeping Personal Lines Business, Renewals and Retention
Approval: Pennsylvania # 107631  3 Credits
Advanced Personal Lines Course targeted to agency and company personnel handling personal lines products. The seminar reviews the fundamentals of account review and retention but is targeted to the advanced personal lines customer service representative, producer or agency supervisor, managing the process as well as the account. The course provides customer renewal & retention procedures and ideas, underwriting considerations including claims information and coverage coordination issues.

Personal Auto Coverages
Approval: Pennsylvania # 101544  3 Credits
Advanced course which provides an in-depth review of the ISO personal auto Policy. Participants will be able to identify the important issues relating to automobile insurance in regard to eligibility, coverage parts, gaps and exclusions. Participation in the class will assist the Insurance professional in identifying exposures and providing coverage options through the use of standard contracts and endorsements available to meet the needs of their clients.

Personal Lines Underwriting
Approval: Pennsylvania #102671  3 Credits
Advanced course provides the experienced personal lines customer service representative / producer with techniques for personal lines underwriting. This course would also benefit commercial lines representatives who wants to understand the needs and issues of personal lines accounts. Review of the risk management techniques and in depth discussion on the different underwriting criteria utilized by companies to properly underwrite personal lines accounts. Preparation and use of accord applications as well as company specific applications will also be included.

Personal Lines Renewal and Retention Techniques
Approval: Pennsylvania #109445  3 Credits
Advanced personal lines course targeted to agency and company personnel handling personal lines products. The seminar reviews the fundamentals of account review and retention and is targeted to the advanced personal lines customer service representative, producer or agency supervisor, managing the process as well as the account. The course provides customer renewal and retention procedures & ideas, underwriting considerations including claims and coverage coordination issues.

Profile Series-Personal Lines Case Study “The Barone Family”
Approval: Pennsylvania # 101830  3 Credits
Advanced Personal Lines Course, which profiles a large personal lines account. It will provide agents, claims and company personnel with the unique challenges and opportunities associated with a large account. Utilizing risk management techniques, participants will analyze the exposures, gaps and possible coverage solutions for providing a comprehensive insurance program.

Profile Series-Personal Lines Case Study “The Smythes”
Approval: Pennsylvania #102670  3 Credits
Advanced Personal Lines Course, which profiles a large personal lines account. It will provide participants with unique challenges and opportunities associated with a large personal lines account. Utilizing risk management techniques, we will analyze exposures, gaps and exclusions found in these types of accounts and offer possible insurance and non-insurance solutions.

Reviewing Personal Lines Court Cases
Approval: Pennsylvania #103092  3 Credits
This course provides an in depth discussion on personal lines claims and what happens when the claim goes to the company. The course will focus on providing actual claim scenarios, which have resulted in court cases and will provide information and facts regarding the legal issues and considerations in claims management and settlement.

Risk Management for the Personal Lines Account
Approval: Pennsylvania #103711  3 Credits
Advanced Personal Lines Course for the experienced producer, customer service or underwriter. The seminar provides an in-depth review of the Risk Management Process and it uses by the insurance professional in designing a comprehensive insurance program. Discussion will include Risk identification, analysis, handling and administration of a client’s exposures. Treatment of these exposures through insurance and non-insurance methods will be examined. Limitations, gaps and exclusions of insurance contracts will be discussed as well as available endorsements and coverages available.

Situations & Solutions of Personal Auto
Approval: Pennsylvania #111782  5 Credits
Advanced course, which provides a discussion on actual situations relating to the personal automobile policy and possible solutions. The focus of the course is a round table discussion on the coverage “what ifs” and claims that arise in the interpretation of the personal auto coverage form. Participants will review the coverage form as it relates to the situation and offer possible insurance and non-insurance techniques to treat the exposures through use of endorsements and/or risk management techniques.

Situations & Solutions in Personal Lines
Approval: Pennsylvania #104372  3 Credits
Advanced course which provides a discussion on actual situations to the personal lines account. The focus of the course is round table discussion on coverage “what ifs”, underwriting and claim scenarios that arise in the interpretation of personal lines coverage forms. Participants will discuss coverage & settlement options as it relates to the situation and offer possible insurance and non-insurance techniques to treat these exposures through the use of endorsements and risk management techniques.

The Finer Things – Personal Lines Inland Marine
Approval: Pennsylvania 105909 3 Credits
This course focuses on the personal lines inland marine exposures and possible insurance solutions. Participants will discuss the need for inland marine coverage, the types of property covered and exposures to loss. Discussion will include coverage available through the homeowner and other personal lines policies, as well as the gaps, grey areas and exclusions. Participants will review inland marine coverage forms and discuss the options of insuring these types of exposures.

The Things Kids Get Us Into
Approval: Pennsylvania # Pending  3 Credits
This course focuses on the insurance issues relating to children and their exposures to loss. Participants will identify exposures to loss, and the insurance implications they create for their parents. A discussion of the protection afforded through the various personal lines policies and the potential business liability created. Insurance and Risk Management solutions will be discussed.

Those Hard to Place Risks
Approval: Pennsylvania #101427  3 Credits
Advanced Personal Lines course, which explores the unique issues of writing “hard to place risks”. Discussion will include the risk management techniques and underwriting and claims issues that are important for these types of risks. Using risk management techniques, insurance coverages, and alternative risk solutions participants will be able to identify and provide a comprehensive insurance program for their client.

Understanding the Affluent Market
Approval: Pennsylvania #108101  3 Credits
Advanced course designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues. How to properly service the business will also be discussed.